Hopefully your pet will be 100% satisfied with our products but if for some reason
they are not:
Critter Treats offer a 14 day exchange policy if the product you purchased is of any
defect. We will not replace or refund your item if its over 14 days since you
received\purchased the item.
The Critter Treats team is so confident that your pet will just love our treats that
we will offer a MONEY BACK GUARANTEE. Just return the treats to us and we will
REFUND your purchase (excluding postage). Your order must be returned within 14
days of receipt/purchase, to obtain a refund.
Critter Treats will do our utmost to ensure that your mailed items arrive safely
and in a timely manner, however after your order has been sent, we have no control
over the delivery and therefore will not be responsible where there is a delay or
damage due to Australia Post or courier service.
Refunds will NOT be given in the case where there is a delivery delay or damage
caused by Australia Post or Courier service.
*Products which are/or have yoghurt and carob are not given refunds if the treats melt or become soft in transport.
PLEASE BE AWARE OF THIS WHEN ORDERING.